Get in touch

Questions about a chew, an order, or which treat suits your dog? Drop us a message below — a real person in West Wales will get back to you.

Email us

cs@koalapets.co.uk

Response time

We reply within 1 working day, Mon–Fri.

UK based

Packed & posted from the Preseli Hills, Wales

Quick answers

Before you message us

Where's my order?

You'll get a tracking email once it's dispatched (usually within 1–2 working days). Still stuck? Email us and we'll chase it.

Can you help me pick the right treat?

Absolutely — tell us your dog's size and chewing style and we'll point you to the best match.

Do you offer wholesale?

We do work with stockists — drop us a message with a bit about your shop and we'll be in touch.